All orders ship via a traceable courier service and tracking numbers are provided.
We ship from a warehouse and logistics facility in Virginia Beach, VA and naturally it costs us quite a bit more to ship to Canada than it does to ship within the USA, and more to ship to Europe than it does to ship to Canada. We're working on reducing our costs to ship internationally, but for now they are legitimately quite high, and so we must either charge for them, or refuse international orders - which we don't want do :)
Here are the rates that apply to all orders:
Shipping within USA: Free for orders over $25, all other orders ship for $2
Shipping to Canada: $15 for all orders, any size
Shipping Anywhere Else: $25 for all orders, any size
We understand that this makes a $15 order to the UK or Australia not a very attractive proposition. And we're sorry about that. And we're working on it. But for now, this is what it costs and we hope to make it more affordable in the future.
A note about customs. We do not pre-pay duties on any order. If duties are applicable for any international shipment (they are not always) then they will be due upon receipt.
We will accept returns of unopened product within 30 days of delivery. We will refund the purchase price, less shipping costs and a 15% restocking fee upon receiving the return in Brand New condition. If you would like to request a return, exchange, or refund, please email us at email@example.com.